What partnering with us actually looks like.

We currently work with properties in the Denver metro area and surrounding vacation destinations, plus Branson, MO. Local market knowledge matters in this work, so we're deliberate about where we expand. If your property is outside those markets, send a note and we'll be honest about whether we're the right fit.

Single-family homes, cabins, condos, townhomes, and unique vacation properties. We focus on homes with revenue potential of $100k+ annually because the management work scales similarly across sizes and that's where the economics make sense for both sides. Studios, mid-tier cabins, and luxury estates have all worked.

Free consultation first. We walk the property (in person or virtually), discuss your goals, and put numbers on what the property could do under our management. If we agree to move forward, photography, listing copy, pricing setup, and platform onboarding typically take two to three weeks. From there you're live.

A percentage of gross rental revenue, set based on property size, location, and the services you need. No hidden fees beyond what we discuss in the consultation. Our fee covers marketing, guest communication, cleaning coordination, and 24/7 guest support. The percentage gets agreed in writing before we start work.

Monthly direct deposit, typically in the first week of the following month. You'll receive a detailed statement with revenue, expenses, our management fee, and net payout. No mystery line items.

Pass-through expenses only. Cleaning fees (typically billed to guests), supplies restocking, and any maintenance or repairs the property needs. We currently charge a small monthly software fee to cover fixed platform costs, which we plan to phase out as the portfolio grows. No setup fees, onboarding fees, or surprise charges.

Vetted professional cleaning teams who follow our checklist. After each checkout: full clean, linen change, supply restock, and a separate inspection pass before the next guest's key code goes live. Periodic deep cleans on a schedule that varies by property.

We have a network of trusted local contractors. Minor repairs under a pre-agreed dollar threshold get handled immediately so guest stays don't get disrupted. Bigger repairs come to you for approval first, with photos, context, and a recommended vendor. Emergencies get addressed immediately regardless of cost, with follow-up communication right after.

Of course. It's your property. Block dates yourself through the owner portal or let us know your dates and we'll handle it. The more advance notice you give, the more we can optimize the rental window around your personal use.

Guest profile review (verification status, prior reviews, communication pattern) on every booking. Identification required, house rules acknowledgment required. For higher-risk bookings (last-minute, local addresses, high-risk dates like graduation weekends), we apply additional scrutiny and sometimes require a security deposit.

Airbnb, Vrbo, Booking.com, and our direct booking site at strop.properties. All four channels share a single calendar so a booking on one closes the dates on the others within minutes. Direct bookings are the priority since the economics are better for both you and the guest.

Dynamic pricing software tuned by our market knowledge. Inputs include seasonality, local events, competitor pricing, day of week, booking lead time, and the property's own performance history. Rates update daily. You see the underlying logic on your statements — no black box.

Yes, included in onboarding. Photography is the single highest-ROI marketing investment for a short-term rental and we don't skip it. We also provide staging guidance and can bring in a professional stylist for properties that need a stronger visual baseline.

We handle every guest interaction from initial inquiry through post-stay review. Response time on most messages is under an hour during business hours and under thirty minutes during peak booking windows. Goal is five-star reviews on every stay, which means treating every message like it matters.

24/7 support means a real person reachable around the clock. Lockout at midnight, appliance issue, restaurant recommendation, whatever it is. Most issues resolve within hours, not days. Guest satisfaction protects your reviews, which protects your future bookings.

We give every property a customized amenity checklist based on the home's character and the guests it'll attract. Baseline includes quality linens, toiletries, kitchen basics, reliable WiFi, and a smart TV. Property-specific upgrades (hot tubs, board games, baby gear, etc.) depend on the market and what justifies the rate.

A short-term rental specific policy that covers liability, property damage, and loss of income. Standard homeowner's insurance often doesn't cover commercial rental activity, so you typically need to switch carriers or add an STR rider. We can recommend providers who specialize in this space.

Pre- and post-stay condition documentation on every booking. If damage occurs, we photograph everything, file claims through the booking platform's protection program (Airbnb's AirCover, Vrbo's CSA, etc.), pursue security deposits where applicable, and coordinate the repair. Recovery rate has been strong, but no system is perfect.

Yes. We track local STR regulations in the markets we operate in and help you navigate permits, licensing, occupancy limits, and tax registration. Compliance protects you from fines and protects the property's ability to keep operating. The rules change often, especially in resort towns — staying current is part of what we do.