Answers, before you ask.

Pet policy varies by property and is noted clearly on each property page. Where pets are welcome, we ask for prior approval and a pet fee. Where they're not, it's usually because we keep that home strictly pet-free for guests with allergies. If you're traveling with a pet, send us a note before booking and we'll let you know what's available.

Cancellation terms vary by property and are shown clearly during booking before you commit. Most properties offer a full refund when you cancel at least 30 days before check-in. Cancellations closer to check-in may incur partial charges. We recommend travel insurance for any trip planned more than 60 days out.

Maximum occupancy is set per-property and shown in the listing. We ask that you stick to that number for both safety and insurance reasons. If you need to add an extra guest or two beyond the listed capacity, contact us before booking and we can sometimes accommodate with a small additional fee.

Our properties are set up for families and small groups, not events. Birthday dinners, family reunions, and similar gatherings are welcome and what most of our homes are built for. Parties with extra guests beyond the booked occupancy, weddings, and similar event-style bookings are not permitted. If you're planning a milestone celebration and want to talk through what works, send us a note.

Check-in is at 4:00 PM and check-out is at 10:00 AM. Every property uses keyless entry with a code unique to your stay. You'll get detailed access instructions 24 hours before arrival. Early check-in or late check-out is sometimes available depending on the day's bookings — just ask.

Yes, every property has on-site parking. Specifics (number of spaces, RV/trailer accommodation, winter access notes) vary by property and are listed on each property page. You'll also get parking instructions in your check-in details.

Every property includes fresh linens, towels, basic toiletries, a fully equipped kitchen (cookware, dishes, utensils), high-speed WiFi, and streaming-capable TVs. Kitchens come stocked with coffee, tea, basic spices, and cooking oil. You'll also find a starter supply of paper products, dish soap, and laundry detergent. Property-specific extras like hot tubs, pools, game rooms, and theme rooms are listed on each property page.

High-speed WiFi at every property. The network name and password are in your check-in details. TVs are smart TVs (Roku or YouTube TV depending on the property) — sign in with your own streaming accounts and the TV signs you out automatically on checkout day so you don't have to remember.

Hot tubs at our properties run year-round. Community pools (where applicable) are seasonal and follow the resort or HOA's schedule, which is typically late spring through early fall. Access codes and timing are in each property's digital guidebook.

Always. Professional cleaning happens between every stay using a detailed checklist: every linen laundered, every surface sanitized, every supply restocked. An inspection follows the clean to confirm everything's in shape before keys go live.

No smoking anywhere on the property, including porches, balconies, and yards. That's a hard rule across our portfolio for guest safety and to keep homes welcoming to the next group. If we find evidence of smoking inside, you'll be charged for deep cleaning and any required odor treatment.

We provide 24/7 support throughout your stay. Contact details (phone + messaging) are in your check-in email. For non-urgent stuff, messaging gets you a response within about 30 minutes. For emergencies, the phone line is staffed around the clock.

Yes. Every property has a digital guidebook with our favorites — restaurants we'd send our own family to, hikes worth the drive, coffee spots, kids' activities, hidden gems. We update these as we hear back from guests and find new places ourselves. If you have a specific interest (date night, large group, kid-friendly, etc.), send us a note and we'll point you somewhere specific.